Terms of Service

These Terms govern the relationship between members and us regarding the service.

The Cancellation Policy governs cancellations and refunds, the Privacy Policy governs personal data, and the Therapist Terms govern the therapist–operator relationship. Community Guidelines supplement these Terms as conduct rules.

Specific documents apply within their stated scope without limiting statutory rights. We explain conflicting displays and do not retroactively impose less favorable conditions.

The terms used in these terms of service are defined as follows.

① "The service": the on-site relaxation booking and matching service "Nekorobi" provided by us

② "Member": all users registered with the service

③ "Customer": a member who makes a booking for the service

④ "Therapist": an individual member who provides the treatment service

⑤ "Shop member": a shop account that manages the therapists affiliated with it

⑥ "Service contract": the contract for the treatment service formed between the customer and the therapist

⑦ "Gift": a tip or other money paid voluntarily by the customer

⑧ "Chat": the messaging function provided within the service

⑨ "GPS information": location information obtained by the service

1. We are a business operator that provides a platform for bookings, payment and member management.

2. We are not a party to the service contract.

3. The treatment service is provided under the responsibility of the customer and the therapist.

4. We do not warrant the content, quality or results of the treatment or any other matter relating to the service contract.

1. Only persons aged 18 or over may use the service.

2. High school students may not use the service.

3. We may refuse registration even where a person meets the eligibility requirements.

1. Member registration is required in order to use the service.

2. An applicant for registration must register true and accurate information.

3. We may refuse registration as a result of our review.

4. We are under no obligation to disclose our review criteria or the reasons for our decision.

Verify your email as instructed during registration and provide accurate contact details you use yourself.

SMS verification is not currently required to register. Approved identity verification is separately required for bookings.

1. A member must complete the identity verification procedure.

2. The identity documents that may be used are as follows.

(1) Driver's license

(2) My Number card

(3) Passport

(4) Residence card

3. We may request the submission of additional documents.

4. A member must not submit false identity verification information.

Where there is a change to their registered information, a member must update it promptly.

1. A member shall manage their account at their own responsibility.

2. Lending, transferring, selling or sharing an account is prohibited.

3. We may treat the person using an account as the account holder.

1. A therapist must register a face photograph.

2. We may request that an inappropriate photograph be changed or deleted.

3. Where we consider it necessary for our review, we may request that a photograph be replaced.

1. A shop member is an account for managing affiliated therapists.

2. A shop member is not a party to the service contract.

3. A therapist may be affiliated with only one shop.

4. Where the affiliation ends, we may suspend the therapist's account.

Identity documents and private names are not normally disclosed to other members.

Member-submitted public profiles, information necessary to fulfill a booking, and legally required disclosures are handled under the Privacy Policy.

1. A member represents and warrants that they do not fall within the category of antisocial forces (organized crime groups and related parties).

2. Where a relationship with antisocial forces is suspected, we may refuse registration, suspend use or compulsorily terminate membership.

A member must not engage in the following acts.

(1) Acts in violation of laws and regulations

(2) False registration

(3) Impersonation

(4) Forgery of identity documents

(5) Transfer or sharing of an account

(6) Acts causing nuisance to other members

(7) Interference with our operations

(8) Provision of benefits to antisocial forces

(9) Any other act we consider inappropriate

Where a member breaches these terms or is likely to breach them, we may take the following measures without prior notice.

(1) Warning

(2) Suspension of the chat function

(3) Suspension of the booking function

(4) Account suspension

(5) Compulsory termination of membership

(6) Claim for damages

(7) Report to the relevant authorities

1. A customer may make a booking request to a therapist through the service.

2. When making a booking request, a customer must accurately enter the service location and any other information we or the therapist require.

3. Booking requests using false information are prohibited.

1. A booking is formed when the therapist accepts the customer's booking request and the payment is completed.

2. Once a booking is formed, these terms, the Cancellation Policy and the other rules we establish apply.

3. We do not guarantee that a booking will be formed.

1. The service contract is formed between the customer and the therapist.

2. We are not a party to the service contract.

3. We do not warrant the content, quality or results of the treatment or any other matter relating to the service contract.

1. The service location shall be limited to a location that the therapist can accommodate.

2. Treatment at the customer's home or at accommodation facilities is permitted.

3. Treatment at love hotels or at any other facility that we or the therapist consider inappropriate is prohibited.

4. Where permission to use the service location is required, the customer shall obtain it at their own responsibility.

1. Treatment fees shall be set by each therapist.

2. We are not involved in the setting of fees.

3. Displayed prices include the service usage fee.

4. Additional charges to the customer for parking fees, toll road charges or other travel expenses are prohibited.

1. After therapist acceptance, customers must complete payment by the deadline displayed on the booking screen using a designated method.

2. A booking is formed only after therapist acceptance and completed payment. An unconfirmed request expires if its acceptance or payment deadline passes, without a cancellation fee.

3. Processing may be held while a payment result is reconciled to prevent duplicate charges. Payment provider terms also apply.

Treatment bookings are paid through PayPal after therapist acceptance, as shown in booking details. Available cards and methods are displayed at checkout.

Bank transfer or other methods are available only when expressly offered for the particular product or service at checkout. Unimplemented payment methods are unavailable.

1. Customers and therapists must not make payments outside the service.

2. Payment in cash is prohibited.

3. Direct bank transfers, electronic money transfers and any other payment not made through us are prohibited.

4. Where a member breaches any of the preceding paragraphs, we may suspend their use of the service or take any other necessary measure.

1. A customer may voluntarily pay a gift (tip) separately from the treatment fee.

2. A gift is based on the customer's voluntary intention and is not a mandatory fee under the service contract.

3. Once a gift has been paid, it cannot be cancelled or refunded, except where required by law or where we consider it necessary.

4. A gift is paid to the therapist by the method we prescribe.

1. Cancellation conditions shall be governed by the Cancellation Policy that we establish separately.

2. Members shall comply with the Cancellation Policy.

Withdrawal of unpaid requests, cancellation of paid bookings, and termination or refunds after service begins are governed by Articles 2–4 of the Cancellation Policy. Statutory cancellation and refund rights are not restricted.

1. Where a cancellation occurs for reasons attributable to the therapist, we refund the booking fee.

2. Where cancellations for reasons attributable to the therapist are repeated, we may restrict their use of the service or take any other necessary measure.

If the customer is absent and treatment cannot be provided, we assess both parties’ accounts, messages and arrival records. GPS alone does not establish a no-show.

Fees, refunds and objections follow Articles 3, 5 and 12 of the Cancellation Policy.

1. A therapist must arrive by the booked time.

2. We may restrict use of the service or take any other necessary measure according to the nature and frequency of lateness.

3. We make the final decision regarding lateness.

1. A customer shall be responsible for their own state of health.

2. Making a booking while in a condition in which it is not appropriate to receive the treatment, whether due to a pre-existing condition or any other reason, is prohibited.

3. A customer shall make a booking after consulting a physician or other professional where necessary.

1. A pregnant customer uses the service at their own risk.

2. A pregnant customer must consult the therapist before making a booking.

3. The therapist may decline to provide the treatment.

1. Customers and therapists must not receive or provide the treatment while under the influence of alcohol.

2. We or the therapist may discontinue or refuse the treatment for safety reasons.

1. The service is intended for relaxation services.

2. The following acts are prohibited.

(1) Sexual services

(2) Acts constituting an adult entertainment business

(3) Obscene acts

(4) Sexual requests

(5) Acts seeking sexual contact

(6) Sexual conversation or sending of sexual images

(7) Any other act we consider inappropriate

3. We may immediately suspend the use of the service by a person in breach, compulsorily terminate their membership or take other measures.

1. Accidents, injuries, ill health, damage to or loss of property and any other damage occurring during the treatment shall be resolved between the parties concerned.

2. We are not a party to the service contract and bear no liability to the extent permitted by law.

The scope and activation of location sharing follow Article 36 and the Privacy Policy.

If sharing is unavailable, communicate your arrival estimate in in-app chat. Falsifying location or arrival records is prohibited.

For paid bookings, location is used for travel and arrival guidance when the therapist starts sharing and grants device location permission. Display is not guaranteed to start 20 minutes before the appointment.

Connectivity or device settings may prevent updates. Location alone does not guarantee arrival or completion.

We may use GPS information for the following purposes.

(1) Confirmation of arrival

(2) Determination of no-shows

(3) Investigation of reports

(4) Investigation of breaches of these terms

(5) Prevention of fraudulent use

(6) Resolution of disputes

(7) Response to emergencies

(8) Any other purpose we consider necessary

GPS information is retained for 90 days from the date it is obtained.

However, where an investigation is ongoing or where we otherwise consider it necessary, we may extend the retention period.

1. Members may use the chat function within the service.

2. The service has no telephone function.

3. As a rule, communication between members shall use the chat function.

1. We may monitor the content of chats for the purposes of operating the service, safety management and investigating breaches of these terms.

2. Members consent to the content of chats being subject to monitoring.

3. We may use the content of chats as investigative material as necessary.

Members must not send, post, exchange or attempt to exchange the following information.

(1) LINE

(2) Instagram

(3) X

(4) TikTok

(5) Discord

(6) Telegram

(7) WhatsApp

(8) Telephone numbers

(9) Email addresses

(10) QR codes

(11) Any other means of contact we designate

1. We may automatically detect the information prohibited under the preceding article.

2. Where automatic detection occurs, we may take the following measures.

(1) Blocking of the message

(2) Retention of logs

(3) Notification of administrators

(4) Assignment of a violation score

(5) Restriction of use

(6) Any other necessary measure

1. Members must not carry out treatment bookings, payment, continued use or any other direct transaction outside the service with a counterparty they came to know through the service.

2. Members must not solicit, propose or induce direct transactions.

3. Where a direct transaction is suspected, we may carry out an investigation.

1. Customers who have completed a service may post a rating and comments about that therapist.

2. Reviews are published after submission. Publication does not wait for a reciprocal review or a seven-day period.

3. Course names and durations may be included voluntarily. Do not publish medical history, addresses, contact details or other personal information about yourself or others.

4. Reviews may be edited and shops may reply using the functions provided by the service.

1. A member may not request the deletion of a review solely on the ground that it is disadvantageous to them.

2. We may delete or unpublish the following reviews.

(1) False content

(2) Defamation

(3) Personal information

(4) Violation of laws and regulations

(5) Violation of public order and morals

(6) Content that hinders the operation of the service

(7) Any other content we consider inappropriate

Members may report the following acts.

(1) Sexual harassment

(2) Abusive language

(3) Dangerous acts

(4) Last-minute cancellation

(5) Direct transactions

(6) Requests to exchange contact details

(7) Sexual requests

(8) Obscene acts

(9) Any other breach of these terms

1. We may assign a violation score in respect of acts that breach these terms or are suspected of doing so.

2. The criteria, points and operation of violation scores shall be determined by us.

3. We may restrict use of the service based on violation scores.

We may take the following measures according to the nature of the breach.

(1) Warning

(2) Suspension of chat

(3) Suspension of bookings

(4) Withholding of proceeds

(5) Cancellation of proceeds

(6) Account suspension

(7) Compulsory termination of membership

(8) Report to the relevant authorities

(9) Claim for damages

We may take necessary measures in the following cases.

(1) Criminal acts

(2) Acts of violence

(3) Stalking

(4) Sexual offenses

(5) Threatening acts

(6) Self-harm or indication of suicidal intent

(7) Accidents causing personal injury

(8) Any other case in which we consider emergency response necessary

In the cases set out in the preceding article and in any other case we consider necessary, we may provide information to the police, the courts, attorneys and other relevant bodies.

1. Where we consider it necessary for the operation of the service, including in connection with breaches of these terms, fraudulent use, reports, refund handling or chargeback handling, we may request members to cooperate with an investigation.

2. Members must cooperate with the submission of documents, explanations and other reasonable investigations that we request.

3. Where a member refuses an investigation without justifiable reason, we may restrict their use of the service or take any other necessary measure.

We may retain and use the following information as evidence.

(1) GPS information

(2) Chat history

(3) Login history

(4) IP addresses

(5) Device information

(6) Payment history

(7) Report history

(8) Review information

(9) Identity verification information

(10) Any other information we consider necessary

We may hold amounts related to the affected transaction within a necessary and reasonable scope and period to verify identity, suspected abuse, reports, refunds or chargebacks.

Unless law or the investigation prevents it, we explain the reason and scope, review the hold as facts develop, and return cleared amounts to settlement.

A hold does not exclude our legal responsibilities. Members may request explanations or review.

Where fraud, impersonation, non-provision, refunds or chargebacks provide reasonable grounds that revenue cannot be retained, we may correct or reverse the affected transaction to the necessary extent.

Unrelated earnings are not automatically confiscated as a penalty for a terms breach. We explain any repayment’s transaction, amount and reasons and accept the member’s account and objection.

We may set off obligations owed by a member to us against money payable by us to the member.

1. Where a credit card company, payment provider or other third party makes an objection, a cancellation, a refund claim or any other request, we may take necessary measures.

2. In relation to the matter concerned, we may withhold proceeds, cancel proceeds, set off, demand a return or take any other necessary measure.

1. A member may withdraw from the service by the method we prescribe.

2. Where an unresolved booking, payment, report or investigation exists, we may suspend the withdrawal procedure.

We may compulsorily terminate membership without prior notice in the following cases.

(1) Breach of these terms

(2) Fraudulent use

(3) Refusal of identity verification

(4) Criminal acts

(5) A relationship with antisocial forces

(6) Direct transactions

(7) Prohibited acts such as sexual services

(8) Any other case we consider inappropriate

1. A person whose membership has been compulsorily terminated may not register again.

2. We may use the following information in order to prevent re-registration.

(1) Telephone numbers

(2) Email addresses

(3) IP addresses

(4) Device information

(5) Information matched against identity verification information

(6) Any other information we consider necessary

We retain information for the following periods as a guide.

(1) GPS information: 90 days

(2) Chat history: 3 years

(3) Report history: 5 years

(4) Payment history: 7 years

However, this does not apply where required by law or where we consider it necessary.

Third-party disclosure and outsourcing follow the Privacy Policy.

Disclosure is limited to what is necessary for the purpose and requires consent or a lawful basis. An authority’s request or operational convenience alone does not remove legal requirements.

We may change the content of the service by giving members prior or subsequent notice.

We may suspend or terminate all or part of the service in the following cases.

(1) System maintenance

(2) Response to a failure

(3) Disaster

(4) Communication failure

(5) Amendment of laws and regulations

(6) Any other case we consider necessary

1. Where a member breaches these terms and causes damage to us or to a third party, that member must compensate for the damage.

2. We may claim attorneys' fees, investigation costs and other expenses required to recover the damage.

1. We are not a party to the service contract, but this does not exclude our statutory responsibilities as the platform provider.

2. Exclusions or limitations of liability in these terms do not apply to loss caused by our intentional misconduct or gross negligence.

3. Any exclusion or limitation contrary to the Consumer Contract Act or other mandatory law does not apply. We remain liable as required by law.

We are not liable for damage arising from natural disasters, war, riots, infectious disease, communication failures or any other cause beyond our reasonable control.

We announce amendments and their effective date in advance. Changes to standard terms must meet applicable legal requirements, and consent is obtained where required.

Less favorable changes are not applied retroactively to confirmed bookings or saved booking deadlines. Changes to personal-data purposes or recipients follow the Privacy Policy and law.

These terms are governed by Japanese law.

Where a dispute arises in relation to the service or these terms, the court having jurisdiction over the location of our head office shall be the exclusive agreed court of first instance.

These terms take effect on the date of enactment.