This English text is provided for convenience only. The Japanese version is the authoritative text; if there is any discrepancy, the Japanese version prevails.
Read the Japanese original →Smile Partner Co., Ltd. ("we", "us") sets out this policy regarding the handling of personal information collected in "Nekorobi" (the "service"), the on-location relaxation booking and matching service we operate.
We comply with the Act on the Protection of Personal Information and other related laws and regulations, and handle members' personal information appropriately.
We may collect the following information.
• Name
• Nickname
• Date of birth
• Gender
• Email address
• Phone number
• Address
• Facial photograph
• Profile information
We may collect the following in the identity verification process.
• Driver's license
• Individual Number (My Number) card
• Passport
• Residence card
• Other identity verification documents we accept
• Payment history
• Payment results
• Refund history
• Chargeback information
* Card information is managed by the payment provider and may not be held directly by us.
We may collect therapists' GPS information.
Examples of what is collected
• Current location
• Movement status
• Arrival status
Chat history between members
The content of reports submitted by members
• IP address
• Cookies
• Device information
• Access logs
• Usage history
Bank account information necessary for transfers to therapists or store members
We use the information we collect for the following purposes.
• Member administration
• Identity verification
• Registration contact verification
• Booking management
• Payment management
• Revenue management
• Transfer (payout) management
• Prevention of fraudulent use
• Prevention of impersonation
• GPS checks
• Investigation of reports
• No-show determination
• Handling of chargebacks
• Investigation of breaches of the terms
• Responding to inquiries
• Handling of problems
• Handling of refunds
• System improvement
• Handling of system failures
• Security measures
• Analysis of usage
• Performance of obligations under laws and regulations
• Responding to public authorities
• Protection of rights
We use GPS information for the following purposes.
• Confirmation of arrival
• No-show determination
• Prevention of fraudulent use
• Investigation of reports
• Dispute resolution
• Response to emergencies
GPS information is retained for 90 days in principle.
1. We may review or audit the content of chats.
2. We may use chat information in the following cases.
• Investigation of breaches of the terms
• Investigation of fraudulent use
• Handling of reports
• Responding to public authorities
• Dispute resolution
3. Chat history is retained for three years in principle.
We do not sell personal information. Disclosure to third parties is limited to necessary information with consent or as permitted by law.
Disclosure without consent is limited to statutory exceptions, such as when necessary to protect life, bodily safety or property and consent is difficult to obtain.
Profiles and booking locations shown to the other party are handled within the purposes and visibility described on screen. Operational convenience does not justify unlimited disclosure of private information.
We may outsource hosting, databases, email delivery, payments, abuse detection and related processing as necessary to operate the service. We select and supervise providers through contracts and appropriate monitoring.
Transfers or outsourcing to foreign providers must meet Japan’s personal-data law. Where consent is the basis, we provide required information on the country, its system and recipient safeguards before obtaining consent. Where equivalent safeguards are the basis, we perform ongoing checks and provide information as required by law.
We use external payment providers to process payments.
Examples
• Credit and debit card payments (PayPal)
• Bank transfer (to the account we designate)
Payment information such as credit card numbers is collected and managed directly by the payment provider, and we do not hold it.
Members shall also agree to the terms of service and privacy policy of the payment provider.
We may use cookies and other similar technologies.
Purposes of use
• Keeping members logged in
• Improving convenience
• Access analysis
• Security measures
We retain information using the following as a guide.
| Information | Retention period |
|---|---|
| GPS information | 90 days |
| Chat history | 3 years |
| Report history | 5 years |
| Payment history | 7 years |
We may extend these periods where required by laws and regulations or where we otherwise deem it necessary.
We take necessary and appropriate security control measures to prevent the leakage, loss or damage of personal information.
In accordance with laws and regulations, a member may, with respect to their own personal information, request
• disclosure
• correction
• addition
• deletion
• suspension of use
of that information.
However, this applies only where permitted by laws and regulations.
Private names and documents obtained for identity checks are not normally disclosed to other members. Member-published profile information and disclosures based on consent or law follow the Privacy Policy.
We may use the following to prevent fraudulent use and re-registration.
• Phone numbers
• Email addresses
• IP addresses
• Device information
• Information matched against identity verification information
We announce amendments and their effective date in advance. Publication alone does not constitute consent where law requires consent for changed purposes or third-party disclosure; required information and consent procedures are provided.
For access, correction, suspension of use, purposes, outsourcing or foreign transfers, contact sup@neko-robi.com. We verify identity, respond under applicable law and explain any refusal.
Smile Partner Co., Ltd., 3-17-5 Tsuga, Wakaba-ku, Chiba-shi, Chiba 264-0025, Japan / Nekorobi operations
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Googleによるデータの利用についてNekorobi Privacy Policy Ver 1.0 / Enacted 24 June 2026 / Smile Partner Co., Ltd.